RETURNS
We hope you love your purchase, but we know sometimes it just doesn't work out and that's OK. Should you wish to return the item, you can.
WE DO NOT ACCEPT ANY OF THE FOLLOWING RETURNS:
Any items returned outside of the returns window.
Items that have been washed, worn or have hygiene stickers removed (swimwear and lingerie).
Any product deemed by Wonderlust not to be in a perfect saleable condition.
Items that are not hygienic e.g. earrings.
ONLINE PURCHASES
We guarantee to refund or exchange any item bought online, provided the item is returned within 14 days of purchase and proof of purchase is provided.
Please find a copy of the returns form at the end of this document.
Exchange – Wonderlust will exchange any item for the same item in a different size, subject to availability. If a different garment is desired, please return the item and place a new order.
Condition – We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached where applicable. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.
Made-to-order purchases – As these products are made to order, they are not returnable for a refund except in the event of a faulty product, however can be exchanged for store credit if returned within 14 days of delivery.
Refund – Online purchases can be returned for a full refund. Please note that postal costs for returned goods are the customers responsibility, unless your order is faulty, damaged or incorrect. It is advisable to send returned items by registered post or tracked courier service and keep your proof of postage certificate, as we regret we cannot be responsible for goods lost or damaged in transit. For faulty items, please contact us and we will send you a free returns label.
SALE ITEMS BOUGHT
As above, except that all Sale items must be returned within 7 days of the delivery date and proof of purchase must be provided.
PLEASE SEND ALL RETURNS TO:
Returns Dept Wonderlust
unit 7, Teddington business park, station road, teddington Tw11 9bq
PLEASE SUBMIT THE ABOVE RETURNS FORM BEFORE SENDING US YOUR RETURN. FOR ANY QUERIES, EMAIL US AT
wecanhelp@wonderlust.london
Please include a copy of your online order in the returned parcel. Returned items not accompanied by a receipt will not be accepted.
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Please include a copy of your online order in the returned parcel. Returned items not accompanied by a receipt will not be accepted.
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Wonderlust will exchange any item for the same item in a different size, subject to availability. If a different garment is desired, please return the item and place a new order.
Pierced Earrings – In the interests of hygiene we are unable to accept returns or exchanges on pierced earrings.
Condition – We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached where applicable. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.
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Online purchases can be returned for a full refund or store credit. Store credit will be valid for 6 months from the date of issue, and cannot be redeemed once expired. If you wish to receive a refund we will re-credit the original purchasers credit card for the sum paid less any taxes and duties and less the postal costs. Please note that postal costs for returned goods are the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we regret we cannot be responsible for goods lost or damaged in transit.